Hays Recruitment

Customer Sales and Service Officer

  • Full Time
  • CBD Location
  • Career Progression
  • Supportive Working Environment

Sales and Service Officer – Inbound Call Centre role – CBD Location – Competitive Salary

Your new company

Our client is one of Australia’s largest BIG 4 banks and financial services. Providing banking solutions and innovative financial services to support Australians’ personal, business and corporate banking needs. Due to significant growth in the business, our client is seeking multiple Customer Sales and Service Officers to join their team, based in Melbourne CBD.

Your new role

  • Handling inbound calls from customers, delivering a superior experience by exploring their needs, providing professional advice and solutions at every opportunity
  • Assisting customers with transactional banking queries, general queries.
  • Supporting customers with self-service functions, including educating customers on new technologies and products that enhance their banking experience
  • Handle a range of ad-hoc requests and queries, including troubleshooting technical issues regarding online platforms
  • Provide general information to customers and pro-actively provide banking solutions, utilizing every opportunity to connect with customers through building a genuine relationship over the phone
  • Asking discovery questions, problem solving, objection handling and dispute resolute

What you’ll need to succeed

  • Previous experience in an inbound call centre role is preferred
  • Ability to identify opportunities to up-sell/cross-sell relevant products to customers
  • Be proactive in your approach to resolve customer queries
  • Strong customer focus
  • Motivated to succeed in a fast paced working environment

What you’ll get in return

  • You will work in a supportive and collaborative team environment, with a chance to innovate in a fast moving, member-focused environment
  • The Learning & Development Team supports your career development
  • You will be in a modern financial services office, which is easily accessible via public transport
  • Access to some of the best banking, wealth and insurance benefits in the market
  • Full-time hours – Monday to Saturday on a rotating roster

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

If this job isn’t quite right for you but you are looking for a new position, please visit our job board for suited position that interest you.

Please note to be considered for this role you will need to be an an Australian Citizen or have Permanent residency

Upload your CV/resume or any other relevant file. Max. file size: 128 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Upload your CV/resume or any other relevant file. Max. file size: 128 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

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